Mediation is a process designed to give people in dispute the opportunity to express themselves in a controlled, respectful environment.

A qualified and experienced mediator, has knowledge of mediation models and interventions. Then there are those hidden special skills that only come with experience, maturity and the journey that is life.

All disputes are about people saying or doing something that annoys someone else, even commercial disputes involving large sums of money.

The best prospect of success is where the people bring their best selves to the table. The participants need to be open to listening to another’s story, acknowledging mistakes, as well as communicating their own point of view.